Returns Policy

Returns Policy

At PrintMySign, all of our products are custom-made to order. Because of this, we are unable to accept returns or offer refunds on items that have been produced correctly and to the specification you provided at the time of ordering.

Damaged or Faulty Items

If your order arrives damaged or there is a fault with the print, please contact us within 48 hours of receiving your order. We will ask you to provide:

• Your order number
• A description of the issue
• Clear photographs of the damage or fault

Once we have reviewed your claim, we will offer a reprint or a suitable resolution at no additional cost to you.

Incorrect Orders

If we have made an error with your order (for example, wrong size, wrong material, or a print error on our part), please contact us within 48 hours of delivery and we will rectify this as quickly as possible.

Cancellations

Orders may be cancelled for a full refund provided production has not yet begun. Once your order has entered production, cancellations cannot be accepted. Please contact us as soon as possible if you need to cancel.

Contact Us

If you have any questions about your order or our returns policy, please don't hesitate to get in touch. We're committed to making sure every customer is happy with their PrintMySign order.